SNS-HDR Home 2.6.3.1 aborts

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SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Fri Jun 05, 2020 4:06 pm

I have problems with the latest version. It simply vanishes during tonemapping after a few seconds. The error is repeatable.
My system is Windows 10 64 bit.
Regards Dieter


Name der fehlerhaften Anwendung: SNS-HDR Home.exe, Version: 2.6.3.1, Zeitstempel: 0x5eced140
Name des fehlerhaften Moduls: nvwgf2umx.dll, Version: 26.21.14.4205, Zeitstempel: 0x5e200b61
Ausnahmecode: 0xc00000fd
Fehleroffset: 0x0000000001308698
ID des fehlerhaften Prozesses: 0x4080
Startzeit der fehlerhaften Anwendung: 0x01d63b50d96ab2b3
Pfad der fehlerhaften Anwendung: D:\Programme\SNS-HDR Home 2\SNS-HDR Home.exe
Pfad des fehlerhaften Moduls: C:\windows\System32\DriverStore\FileRepository\nvhdc.inf_amd64_89d2f741860f43c6\nvwgf2umx.dll
Berichtskennung: 29b01e44-ab43-41ef-ab8d-96e60566b00d
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
dieter53
 
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Sun Jun 07, 2020 7:13 am

The problem occurs only when I open images inside the SNS-HDR GUI. It does not happen when I use drag and drop to open images.
Maybe it is not a bug in SNS-HDR but a Windows Defender problem. Windows Defender blocked the installation of SNS-HDR with a message 'unknown author' but I could force the installation. Is it possible that the 'suspicious' application is stopped by Windows Defender when it opens and processes 'foreign files' ?
Regards dieter53
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby Sebastian Nibisz » Mon Jun 08, 2020 3:36 am

The error occurs in the nvwgf2umx.dll. This module is a part of the NVIDIA driver.
Do you have the latest graphics driver installed?
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Mon Jun 08, 2020 7:16 am

I saw that the dll is involved and tried the latest NVIDIA driver without success. When I got problems with the latest Affinity Photo beta (it simply vanished after opening an image similar like SNS-HDR but without an error report in Ereignisanzeige) I rolled back my system to a point before the driver installation.
Regards Dieter
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Mon Jun 08, 2020 3:00 pm

NVIDIA have game ready and studio drivers. I tried the latest version of both without solving the problem.
It is very strange: I can open images with drag and drop into SNS-HDR or using the 'open with' dialog in Windows Explorer or other applications like Faststone Viewer . When an image is already opened in SNS-HDR it is possible to open another image using 'Neues Bild' or 'CNTRL+N'. But when I start SNS-HDR and try to open a first image using 'Neues Bild' or 'CNTRL+N' SNS-HDR aborts (simply vanishes).
Regards Dieter
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Tue Jul 21, 2020 10:29 am

The problem is still present in version 2.7.1.
Regards, Dieter
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby davep » Sun Jul 26, 2020 7:33 pm

I have the same issue. It aborts in the first few percent of tone mapping and crashes/disappears. After about twenty tries I can finally get it working - maybe. I have the newest 2.71 and an Nvidia 2070 with updated drivers. I hope this can be fixable, as I use this software daily (or used to) and no other HDR software can compare to it's clean and natural output.
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby Sebastian Nibisz » Thu Jul 30, 2020 9:15 am

I've analyzed it, but I still don't see why you have this problem. I will add the ability to disable GPU computing in the next version. Maybe it will change something.
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Sun Sep 20, 2020 8:09 am

Updating Windows 10 to the functional Windows 10 version 2004 seemed to solve the problem.
I had several successful trials with jpg and tif images but now SNS-HDR is aborting again when I try to load an image.
Thanks, Dieter
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Re: SNS-HDR Home 2.6.3.1 aborts

Postby dieter53 » Fri Oct 09, 2020 7:52 am

I installed once more the latest NVIDIA game ready driver. SNS-HDR 2.7.1 works now when I start it with administrator rights.
Maybe that Windows Defender doesn't allow SNS-HDR (unknown author!) to use GPU when I start it without administrator rights.
Regards, Dieter
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