SNS HDR Pro not working - Windows 7 64bit - AMD

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SNS HDR Pro not working - Windows 7 64bit - AMD

Postby ma01417 » Thu Sep 27, 2012 5:12 pm

Hi all,
I've just installed SNS-HDR Pro yesterday and I've made some basic test.
When I've tried to open a single RAW (NEF) file the program as abended. After that I've not been able to load any more SNS-HDR Pro : after the splash screen is presented, the program stop working and Window ask me to close the program.
I've followed a previous tread where Sebastian ask the OP to delete an .xml file ; doing so, for me, just stop also the splash screen to sort-out.

Please, help a dumb and novice user ! :cry:

TIA

Alessandro
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Re: SNS HDR Pro not working - Windows 7 64bit - AMD

Postby Raiko » Thu Sep 27, 2012 5:40 pm

Hi Alessandro,

do you have already installed Microsoft .NET Framework 3.0 SP1 and Visual C++ 2008 SP1

br Raiko
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Re: SNS HDR Pro not working - Windows 7 64bit - AMD

Postby ma01417 » Thu Sep 27, 2012 5:56 pm

Hi Raiko,

not sure abaout .NET Framework : this day a lot of software package use it. But I've not installed Visual C++2008, for sure.

In the meantime, after some other problem (Microsoft Management Console as stopped working, and so a lot of other things), I've restarted the PC (usual for Microsoft systems), renamed the folder c:\users\name\AppData\Roaming\SNS-HDR as SNS-HDR.old and, after that, I've loaded SNS-HDR successfully (user + code requested)

Thanks to all

Alessandro
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Re: SNS HDR Pro not working - Windows 7 64bit - AMD

Postby ma01417 » Thu Sep 27, 2012 6:01 pm

... for Sebastian : if you like it, I can inspect both directories to find differences, maybe usefuls for analysis.
The content of Event Log is :

Nome dell'applicazione che ha generato l'errore: SNS-HDR Pro.exe, versione: 1.4.22.1, timestamp: 0x4ff39ba7
Nome del modulo che ha generato l'errore: MSVCR80.dll, versione: 8.0.50727.4940, timestamp: 0x4ca2b4dd
Codice eccezione: 0xc000000d
Offset errore 0x000000000001883c
ID processo che ha generato l'errore: 0x11c8
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cd9cd50d4a6980
Percorso dell'applicazione che ha generato l'errore: C:\Program Files\SNS-HDR Pro\SNS-HDR Pro.exe
Percorso del modulo che ha generato l'errore: C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
ID segnalazione: 4be6bb30-08c8-11e2-b6a3-0018f3810295
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Re: SNS HDR Pro not working - Windows 7 64bit - AMD

Postby Sebastian Nibisz » Thu Sep 27, 2012 7:47 pm

I see that the error is in the Visual C++ library. You try install Visual C++ 2008 SP1.
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