SNS-HDR has stopped loading

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SNS-HDR has stopped loading

Postby A3Tunnel » Sat Sep 15, 2012 10:04 pm

:?: I have succesfully used SHS-HDR Home for a long time. I am using the latest version with Vista operating system.

Yesterday it stopped loading up - instead I got a message pop (entitled Splash)up saying " Unhandled exception has occured with your application.If youclick continue the application will ignore this occor and attempt to continue. If you click Quit the application will close immediately.Object reference not set to an instance of an object." It also mentions JIT debugging.
The only way that I can close the box is to Quit - To try to sort this out I have closed SNS and deleted the program via Control Panel; I have reinstalled SNS followed by system reboot. Still the same problem. I have 2 other HDR programs on my computer and they still work without difficulty. But my prefered program, by far, is SNS and I now rarely use the others.
I want to use SNS again - how can I get it to work again.
PS I have a screen shot of the full details of the report generated by the "Splash Box" and can send it in if wanted.
A3Tunnel
 
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Re: SNS-HDR has stopped loading

Postby Sebastian Nibisz » Sat Sep 15, 2012 10:23 pm

Show the error report.
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Re: SNS-HDR has stopped loading

Postby A3Tunnel » Tue Sep 18, 2012 10:32 am

My error message details are herewith as an attachment.
Hope it helps.
Attachments
SNS Problem140912.jpg
SNS Problem140912.jpg (135.9 KiB) Viewed 4777 times
A3Tunnel
 
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Re: SNS-HDR has stopped loading

Postby Sebastian Nibisz » Wed Sep 19, 2012 6:28 am

You try to reset the layout of panels with the "Reset dock panels" button.
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Re: SNS-HDR has stopped loading

Postby A3Tunnel » Wed Sep 19, 2012 10:05 am

Cannot reset the layout of panels - when trying to start up I get no further that your Splash Box that says SNSHDR Home.
Hope you can help further.
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Re: SNS-HDR has stopped loading

Postby Sebastian Nibisz » Wed Sep 19, 2012 12:13 pm

What is your operating system?
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Re: SNS-HDR has stopped loading

Postby A3Tunnel » Wed Sep 19, 2012 4:20 pm

I said Vista operating system when I first contacted you. Is there other detail that you want?
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Re: SNS-HDR has stopped loading

Postby Sebastian Nibisz » Wed Sep 19, 2012 5:48 pm

You close SNS-HDR, open directory "C:\Users\UserName\AppData\Roaming\SNS-HDR" (enter correct user name), and delete file "Layout3.xml" file.
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Re: SNS-HDR has stopped loading

Postby A3Tunnel » Thu Sep 20, 2012 3:07 pm

Sebastian,
I have done what you say and the program started up straight away and ran well again.
A good program and good support - a rare combination - excellent !
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