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The purchase system/key license is a little odd-frustrating

PostPosted: Wed Jun 03, 2015 4:51 pm
by imagenux
Hello Sebastian
I assume you have very good reasons for not automatically send the license key.
But from a point of view of User Experience is quite odd.
It is very frustrating to pay (Paypal confirmed) for a thing and... that nothing happens !

The customer have to wait... for how long? Minutes , hours, days?
Does the customer need to send a request with the receipt?

Please inform of all these questions in your order page.
I keep waiting for the license.
Thank you
Juan Pablo Barrenechea
Spain

Re: The purchase system/key license is a little odd-frustrat

PostPosted: Wed Jun 03, 2015 5:58 pm
by Sebastian Nibisz
The license keys are sent within 12 hours. I plan to change the system of key distribution after released SNS-HDR 2.0

Re: The purchase system/key license is a little odd-frustrat

PostPosted: Wed Jun 03, 2015 6:14 pm
by imagenux
Thank you for your quick answer.
I do think it will be a great idea just to insert that information in your order page.
Excellent software, I am eager to see that 2.0 version
Regards and good sells.

JP