The purchase system/key license is a little odd-frustrating

Want to talk about SNS-HDR, or do you have suggestions, requests, or how-to questions? Post here!
Chcesz porozmawiać o SNS-HDR, masz sugestię, próśbę, lub jakieś pytania? Pisz tutaj!

The purchase system/key license is a little odd-frustrating

Postby imagenux » Wed Jun 03, 2015 4:51 pm

Hello Sebastian
I assume you have very good reasons for not automatically send the license key.
But from a point of view of User Experience is quite odd.
It is very frustrating to pay (Paypal confirmed) for a thing and... that nothing happens !

The customer have to wait... for how long? Minutes , hours, days?
Does the customer need to send a request with the receipt?

Please inform of all these questions in your order page.
I keep waiting for the license.
Thank you
Juan Pablo Barrenechea
Spain
imagenux
 
Posts: 3
Joined: Wed Jun 03, 2015 1:59 pm

Re: The purchase system/key license is a little odd-frustrat

Postby Sebastian Nibisz » Wed Jun 03, 2015 5:58 pm

The license keys are sent within 12 hours. I plan to change the system of key distribution after released SNS-HDR 2.0
User avatar
Sebastian Nibisz
Site Admin
 
Posts: 837
Joined: Tue Sep 13, 2011 8:51 am

Re: The purchase system/key license is a little odd-frustrat

Postby imagenux » Wed Jun 03, 2015 6:14 pm

Thank you for your quick answer.
I do think it will be a great idea just to insert that information in your order page.
Excellent software, I am eager to see that 2.0 version
Regards and good sells.

JP
imagenux
 
Posts: 3
Joined: Wed Jun 03, 2015 1:59 pm


Return to Discussion & Questions / Dyskusja i pytania

Who is online

Users browsing this forum: No registered users and 2 guests

cron