Error on import Canon CR2 files

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Error on import Canon CR2 files

Postby bobshaw » Fri Jul 06, 2012 1:44 pm

I've had this error happen a couple of times on loading raw files into SNS-HDR... My machine is new, the memory is good.

Image

Any ideas what is causing it?
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Re: Error on import Canon CR2 files

Postby Raiko » Fri Jul 06, 2012 4:01 pm

Hi,

it looks like a Problem with Microsoft Visual C++
please reinstall it Win x86 or Win x64

br Raiko
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Re: Error on import Canon CR2 files

Postby bobshaw » Sat Jul 07, 2012 6:39 pm

I am running Win 7 x 64 with all the latest updates, the current version of Microsoft Visual C++ 2008 SP1 Redistributable on my testing machine, a brand new Toshiba Satellite Pro, i7 core processor with 8 gigs of ram, and high end specs for the whole machine. I use this to test software programs and I'm running Photomatix Pro 4.2, Adobe HDR Pro, and a few other HDR apps with no issues. My computer is not the issue.

In addition to this error, if I try to drag and drop files into SNS-HDR I get the "Undefined Error" popup window so it definitely seems buggy at the moment.
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Re: Error on import Canon CR2 files

Postby Raiko » Sat Jul 07, 2012 7:15 pm

And you have also install Microsoft .NET Framework 3.0 SP1?

Could you please also try if you insert this Images -> "Size reduction" to 2
Some User have also some time ago a "undefined Error" but since the v1.4.13 i doesn't read about this Error message.

I can not confirm your statement the "buggy software" SNS-HDR works really stable, and we will find also a Solution for you.

If you can upload a CR2 Image, i will try it on my PC. I have also Win7 x64
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Re: Error on import Canon CR2 files

Postby bobshaw » Sun Jul 08, 2012 12:46 pm

At the moment I can't open files either by importing a 3 shot sequence nor can I drag and drop files, both give a popup window with the error message "Undefined Error" and I am unable to use the program. I have all the recommended updates and a stable system that is already running many different HDR apps without any issues, this app doesn't work for me, that's all I'm saying. Maybe there is a problem between the demo version vs. the full version but for me it definitely has problems (demo) and doesn't work.

When I first installed the demo it worked as far as opening files but would not work on drag and drop (Undefined Error) so I re-installed the Microsoft Visual C++ and Microsoft .NET Framework 3.0 SP1 (which I already had installed). Now I can't open files either way (drag and drop/import).

I'll try a clean install (Win 7 x64) and see if that works and let you know.
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Re: Error on import Canon CR2 files

Postby bobshaw » Sun Jul 15, 2012 7:46 pm

This is what error I get on any attempt to open any files...

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: sns-loader.exe
Problem Signature 02: 1.4.22.1
Problem Signature 03: 4ff39eb6
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4e1539fa
Problem Signature 07: 123a
Problem Signature 08: 5f
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

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Re: Error on import Canon CR2 files

Postby Sebastian Nibisz » Mon Jul 30, 2012 10:45 am

The error message indicates that the image file does not exist. What is the full path to the image file?
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