Stopped working

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Stopped working

Postby nickpics » Fri Apr 19, 2019 8:47 am

Hi, I am getting the Windows 'stopped working' screen when I import three jpg from an Epson V700 Photo scanner at 8-bit grey scale. They open and save ok in Photoshop. SNS-HDR works fine on Win7 64-bit with jpgs from my Canon camera. Any suggestions appreciated.
Problem signature:
Problem Event Name: APPCRASH
Application Name: SNS-HDR Home.exe
Application Version: 2.4.1.1
Application Timestamp: 5cb4cb22
Fault Module Name: SNS-HDR Home.exe
Fault Module Version: 2.4.1.1
Fault Module Timestamp: 5cb4cb22
Exception Code: c0000005
Exception Offset: 00000000001155e0

Thanks,
Nick
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Re: Stopped working

Postby Sebastian Nibisz » Sat Apr 20, 2019 12:14 am

Hi, SNS-HDR incorrectly decoded this file format. I fixed it, download version 2.4.1 again.
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Re: Stopped working

Postby nickpics » Sat Apr 20, 2019 7:14 am

Hi, Thanks for fixing this. I can now open and edit the images from the Epson V700 scanner, but I now get a similar Windows error when I try to save the project or as a jpg. (No problem opening, editing or saving jpg images from my Canon camera)
Problem signature:
Problem Event Name: APPCRASH
Application Name: SNS-HDR Home.exe
Application Version: 2.4.1.2
Application Timestamp: 5cba5eb2
Fault Module Name: SNS-HDR Home.exe
Fault Module Version: 2.4.1.2
Fault Module Timestamp: 5cba5eb2
Exception Code: c0000005
Exception Offset: 000000000002ea29
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: fcc7
Additional Information 2: fcc794a99152bb79992dd3f0f5303e89
Additional Information 3: 00e2
Additional Information 4: 00e2f2d9cd4857d7174f3851387da848
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Re: Stopped working

Postby Sebastian Nibisz » Sat Apr 20, 2019 2:50 pm

The error of writing does not occur with me. Can you share me an example image file?
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Re: Stopped working

Postby Sebastian Nibisz » Sun Apr 21, 2019 12:03 pm

The problem is the color profile coming from the scanner. Change the color profile in the scanner, or turn off conversions to sRGB when saving an HDR image. I will make changes in the SNS-HDR so that the error when saving the image does not occur, but this color profile will not be used.
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Sebastian Nibisz
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Re: Stopped working

Postby nickpics » Sun Apr 21, 2019 5:28 pm

Thanks! You solved my problem. I really appreciate you taking the time to look into this, especially as it's the Easter weekend when you deserve a break. Happy Easter and thanks again.
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Posts: 3
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