The program closes when I want to do batch processing

Hello, I have been working with this program for years and I have never had any problem like this. I currently work with windows 7 professional and the latest version of sns pro 2.
When I want to open a batch process, I get an error and the program closes. What can be?
thanks for your help!!
When I want to open a batch process, I get an error and the program closes. What can be?
thanks for your help!!